What it means
During review, an officer may need something specific — proof of income, a bank statement, or a clearer copy of something already sent. You will receive an in-app notification and an email.
Responding
- Open the notification, or go to the application under My Loans.
- Read the request — it names the exact document needed.
- Upload it against that application.
Review resumes as soon as the document arrives. Requests are the most common reason an application sits still, so responding quickly matters.
