Check in this order
- Email — are you using the address you registered with?
- Caps lock — passwords are case-sensitive.
- Password — if unsure, reset it rather than guessing repeatedly. Too many failures can lock the account temporarily.
- Account status — a deactivated account cannot sign in. Support can confirm this.
- Browser — clear cookies, or try a private window. Stale sessions cause more login problems than anything else.
Still stuck? Use the help widget in the bottom-right corner to raise a ticket — you do not need to be logged in to do it.
