Start with the reason

Open KYC Verification. Each rejected document shows the reviewer's specific reason.

Most common causes

• Unreadable — blurred, dark, or glare across the text.
• Cropped — an edge or corner is cut off.
• Expired — the document is past its expiry date.
• Name mismatch — the document name differs from your account name.
• Wrong type — for example a bank card uploaded as proof of address.

You only need to replace the specific document that failed, not the whole set. There is no limit on resubmissions.