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Uploading documents

Accepted formats, size limits and how to get documents accepted first time.

Accepted formats

PDF, JPG, JPEG, PNG, DOC and DOCX. Maximum size is 5MB per file.

Uploading

  1. Open Documents from the sidebar.
  2. Choose the document type.
  3. Select your file and confirm.

Quality checklist

  • All corners visible, nothing cropped.
  • Text sharp enough to read without zooming.
  • No glare across the important fields.
  • Colour scans preferred over black and white.
  • One document per file — do not combine unrelated pages.

File too large?

Photograph rather than scan, or reduce your camera's resolution. Most phone photos taken at a lower quality setting fall well under 5MB and remain perfectly legible.

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