Finding the reason

Open the application from My Loans. The reviewing officer's notes appear on the application detail page.

Common reasons

• KYC incomplete, expired or mismatched with the account name.
• Requested amount outside the product's range.
• Documents unreadable, cropped or expired.
• Insufficient supporting evidence for the stated purpose.
• An existing loan is still outstanding.

Reapplying

A rejection does not block your account. Fix the underlying issue and submit a fresh application — there is no waiting period and no limit on attempts.