Support When You Need It
A searchable help centre, and a real person behind it
Most questions have the same answer, and waiting on hold for it helps nobody. So we publish the answers, and keep a route to a person for anything the guides do not cover.
Start with the help centre
Our guides cover applying, documents, identity verification, repayments, transactions and account security. They are searchable and updated as our process changes, so the answer reflects how things work now rather than how they worked at launch.
When you need a person
Open a support ticket from the help widget in the corner of any page, or from the support section of your dashboard. Tickets are threaded, so the whole conversation stays in one place and you are not re-explaining from scratch.
If something has gone wrong
We publish a complaints procedure with the steps and the timescales we work to. If you are unhappy, use it — it goes to a different route than a general enquiry.
Common questions
How quickly do you reply?
Our current target is published on the contact page, and we would rather state it there than quote a figure here that could go stale.
Can I get help before I have an account?
Yes. The help centre is open to everyone, and the contact form does not require signing in.
